Orbi Purple Light: Causes & How to Fix

When your Orbi device has a purple light, that means it can’t sync with other Orbi nodes or it can’t connect with the internet. If you have encountered Orbi purple light, some quick-fix methods can help you out. In this guide, we will share these methods that can resolve the purple light issue. Keep reading to find out.

What Does Orbi Purple Light Mean?

Encountering Orbi purple light is quite common among users. When you see a purple light on the satellite, it means the satellite can’t sync with the router. On the other hand, if you see a purple light on the router, that means the device is not connecting to the internet.

It happens because of several reasons. It’s essential to identify the cause before implementing a method. Let’s find out the common reasons for having a purple light on the Orbi router or satellite:

• The router is unable to get an IP from the modem or ISP
• The router can’t connect to the internet
• The connection between the modem and router is down, or the satellite can’t sync with the router
• The Orbi firmware is outdated
• The cables are damaged or loosened

How to Fix Orbi Purple Light

Even though the purple light can occur due to various reasons, we have more than one method to fix this issue. Once you identify the reason, follow these methods to fix this problem:

Method 1: Restart Your Device

When you have a purple light issue, it’s better to restart the device. Try restarting the device and check if the purple light is gone. If this isn’t working, restart all Orbi devices including router, modem, and satellite.

Method 2: Check the Cables

Sometimes, the purple light issue occurs when someone moves the cables. Before taking further steps, go check if the cables are damaged or loosened. Plus, make sure the cables are well connected to the ports.

Method 3: Check Your Internet Connection

Orbi purple light can occur when there’s an internet outage in your area. To check if there’s an internet connection issue, log in to your ISP account and check if everything is okay.

Method 4: Sync The Satellite and The Router

When the Orbi satellite and router are out of sync, you can see the purple light. To fix this issue, follow these steps:

Step 1: First, check if the satellite is connected to power

Step 2: Next, locate the Sync button behind the router and press it. You have to press the Sync button behind the satellite within 120 seconds.

Step 3: Wait for some moments and check if the process is done.

Method 5: Update Orbi Firmware

When your Orbi satellite’s firmware is outdated, you can encounter the purple light issue. In that case, try fixing the problem by updating the firmware. Keep reading to learn how to update Orbi firmware:

Step 1: First, log in to Orbi router

Step 2: Once the account is opened, go to the ‘Admin’ dashboard.

Step 3: Now, follow the steps – Advance > Administration > Firmware Update > Online Update

Step 4: After that, click the ‘Check’ button to find if there’s an update

Step 5: If you find a new version, click on the ‘Update all’ option

Step 6: Once the process is done, restart the satellite and router.

Method 6: Reset Orbi

When all the above-mentioned methods aren’t working, resetting the Orbi device can solve this issue. Let’s find out what you have to do:

Step 1: First, turn off all devices connected to power.

Step 2: Locate the ‘Reset’ button on the back of the device

Step 3: Take a paperclip to press and hold the button.

Step 4: Stop the pressing process when you see the LED flicker amber

Step 5: As the Orbi device is successfully reset, resync the router and satellite and check if the purple light issue has been solved.

Conclusion

Once you identify the reason behind the Orbi purple light issue, it will be easier to solve the problem. If all these methods are not working, you have to get help from Orbi’s technical support team as the device can have some issues.

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